Privacy Policy
Effective Date: 2025-03-20
Welcome to Handyfy! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our multi-vendor home service platform.
1. Information We Collect
We collect different types of information to provide and improve our services:
- Personal Information: Name, contact details, address, email, payment information.
- Service Usage Data: Booking history, reviews, preferences.
- Technical Data: IP address, device details, browser type.
2. How We Use Your Information
We use the collected information to:
- Provide and manage home services (carpentry, plumbing, electricians, pest control, mobile repair, painting, etc.).
- Process payments and transactions.
- Communicate with users and service providers.
- Improve user experience and service quality.
- Prevent fraud and ensure platform security.
3. Data Sharing and Disclosure
We do not sell your personal data. However, we may share information:
- With service providers to fulfill bookings.
- With payment gateways for secure transactions.
- When required by law or for legal protection.
4. Data Security
We implement robust security measures to protect your information. However, no digital platform can guarantee 100% security.
5. User Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing communications.
- Restrict or object to certain data processing activities.
6. Cancellation Policy
For Users:
- Users can cancel a booking within a specified period before the service starts. Any refund eligibility will be determined based on the service type.
- Last-minute cancellations may incur charges.
- No refund will be provided for services already availed.
For Service Providers:
- Service providers must notify cancellations in advance to avoid penalties.
- Repeated cancellations without valid reasons may lead to account suspension.
7. Changes to This Privacy Policy
We may update this policy periodically. Any significant changes will be communicated through the platform.
8. Contact Us
For any questions or concerns regarding this Privacy Policy, contact us at:
By using Handyfy, you agree to this Privacy Policy.
