Cancellation Policy – Handyfy

1. For Users

At Handyfy, we prioritize customer satisfaction and convenience. However, if you need to cancel a booked service, please refer to the following terms:

1.1 Free Cancellation:

• Users can cancel their service booking at least 3 hours before the scheduled time without any cancellation charges.

1.2 Late Cancellation Charges:

• If a user cancels a booking less than 3 hours before the scheduled service time, a minimum service charge or 20% of the booking amount (whichever is higher) will be deducted as a cancellation fee.

1.3 No Show Policy:

• If the service provider arrives at the location and the user is unavailable or refuses to take the service, no refund will be issued.

1.4 Refund Policy:

• If the service provider cancels the booking for any reason, the user will receive a full refund or can reschedule the service.
• Refund processing may take 5-7 business days.

2. For Service Providers

As a service provider on Handyfy, you agree to adhere to the cancellation policies to ensure a smooth and reliable experience for users.

2.1 Order Cancellation by Provider:

• Service providers should avoid cancellations without a valid reason.
• If a cancellation is necessary due to an emergency, the provider must inform both the user and Handyfy immediately.

2.2 Repeated Cancellations:

• Providers who cancel more than three times in a month may face account suspension or blacklisting.

2.3 No Show Policy:

• If a service provider fails to reach the customer location without prior notice, it will be considered a No Show, leading to penalties.
• Repeated No Shows may result in account deactivation.

2.4 Payment Deductions:

• If a provider cancels a service, causing inconvenience to the customer, a 5% penalty charge may be deducted from their next payment cycle.

Note: Handyfy reserves the right to update this policy as needed. Please refer to the latest version available on our platform.